Welcome to True Camp Gear’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our camping experts are always ready to help.

About Our Products

What types of camping equipment do you specialize in?
We specialize in premium camping gear including airbeds, camp beds, camping chairs, camping furniture, tables, cupboards & wardrobes, awnings, batteries, and even camping televisions with accessories. Our focus is on durable, adventure-ready equipment for all your outdoor needs.
How do I choose the right camping equipment for my needs?
Consider your camping style (car camping, backpacking, family trips), group size, and typical weather conditions. Our gear experts can help you select the perfect equipment – just contact us at [email protected] with details about your planned adventures.
Pro Tip: For family camping, look at our spacious airbeds and folding furniture. For backpackers, our lightweight compact options are ideal.

Ordering & Account Questions

Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and makes future purchases faster.
How can I track my order?
Once your order ships, you’ll receive a tracking number. You can track it through our website or directly with the carrier (DHL, FedEx, or EMS).
What if I need to change or cancel my order?
Contact us immediately at [email protected] or call our customer service. We process orders quickly, so changes are only possible if we haven’t shipped your package yet.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:

Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
Free Economy Shipping: 15-25 business days via EMS for orders over $50 (basic tracking)
How long does order processing take?
We typically process orders within 1-2 business days. Delivery estimates begin after this processing period.
Do you ship internationally?
Yes! We ship worldwide from our Maryland warehouse, except to some remote areas and parts of Asia. International orders may be subject to customs fees.
Adventure Tip: Planning a trip? Order at least 3-4 weeks in advance to ensure your gear arrives on time.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any additional fees?
Your total at checkout is all you pay, except for possible customs fees on international orders (varies by country). We don’t charge hidden fees.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date. Items must be unused, in original packaging with all tags attached. Contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect (we’ll provide a prepaid label in these cases).
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days.
Happy Camper Guarantee: If you’re not satisfied with your gear, we’ll make it right. Our team of camping enthusiasts stands behind every product we sell.

Still Have Questions?

Our camping experts are here to help! Contact us at [email protected] or visit our headquarters at 6000 Parker Dr, Deale, US 20751.

Happy adventuring from the True Camp Gear team!